Forms, agreements & brochures

Policies

image9

APPOINTMENTS

Appointments are recommended for therapeutic services, and can be made online or by phone. We will do our best to accommodate all walk ins. To secure an appointment, a credit card number is required at the time of booking. For therapeutic services, please arrive 15 minutes prior to your appointment time to enjoy our Spa lounge. To participate in any services offered by Raffa Yoga and Urban Sweat, you must create a personal account through our MindBody platform and agree to the terms and conditions. 

CANCELLATIONS

We require that you notify us of cancellations four hours prior to your spa appointment. Late cancellations or no shows will be billed, the full value of the service reserved, to the credit card on file. We do not refund purchases of yoga classes, therapeutic services, workshops, entrances to Urban Sweat, memberships or class card specials.  We could provide an account credit to be used at a future date for anything Raffa. 

GIFT CERTIFICATES

Raffa gift certificates are available in any monetary value, and have no date of expiration. 

CLASS PACKS AND/OR PACKAGES

These are not considered a gift certificate, and will expire one year from date of purchase. Price sharing is accepted and must be authorized by purchaser of pack or package. 

GROUP EVENTS

The Raffa team is well versed in accommodating groups of all sizes and assisting you with unique wellness upgrades and solutions for your event. Payment in full is due at time of booking to secure your group reservation. Refunds will only be offered to groups or programs cancelled seven days prior to date of event. No outside food or drinks are allowed in the facility as we own and operate Raffa Real Food llc. Outside event catering also available. Private Group AntiGravity classes must be booked at least 28 days in advance, and payment is required in full at time of booking. A waiver must be signed by each participant. Each participant will be required to wear a long sleeve shirt and pants. 

MEMBERSHIP

Raffa yearly ACH memberships are secured through your checking account, and individually committed with a signed contract. There is a fee of $200 to cancel the yearly membership. Any check that is returned due to lack of funds will be charged a $20 fee. Memberships, monthly or yearly, are non refundable, non transferable, and cannot be shared with another party.  Any child under 16 years of age cannot be left unaccompanied at any time. 

RAFFA STUDIO ETIQUETTE

Support our community by following these guidelines while practicing at Raffa Yoga

  • Practice ahimsa, or non-violence, at all times. Do no harm in thought, word, or action and treat everyone with respect, including you. Be gentle and compassionate.
  • Arrive to class early to set up your mat and props. We do not allow late entries more than 10 minutes after class begins. If entering the studio late, we ask that you enter and set up as quietly as possible. If the class is in a collective OM, please wait until they begin their moving practice before entering the studio.
  • Commit to staying for the entire length of class. We discourage leaving class early unless there is a health concern or emergency as it is disruptive to other students.
  • Always practice “saucha", a sanskrit word for order, tidiness or cleanliness. Please leave your belongings in an orderly fashion in the cubbies provided in each yoga studio. Before class, align your mat and props with other students in organized rows. Arrive to class in clean clothes , clean yoga mats and yogi toe mat covering and please do not wear strong scented perfumes or lotions.
  • Although legal for medical use in Rhode Island Please do not arrive to yoga or Antigravity yoga class under the influence of marijuana, alcohol or recreational drugs. It is a safety and health concern issue for everyone. Raffa Yoga reserves the right to refuse participation to anyone at anytime should the participant exhibit behaviors deemed under the influence.
  • Do not use your cell phone in the yoga studio or changing rooms while a class is in session. While in class, please turn your cell phone off or silence it so the sound does not carry into the studio. If you are using a fit bit, apple watch or any other device it must be on silence. Please respect our sacred studio. We recommend leaving your cell phone and valuables at home as the studio is not responsible for lost, stolen  or items left behind.
  • Practice satya, or truthfulness. NO GOSSIP. If there is something we can do to make your experience better with us, please let us know in person, by phone, or through email. We want everyone to feel welcome, comfortable, and supported while practicing in our studio.

image10